Frequency Asked Questions

1. What payment methods do you accept?

   • We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer convenient payment options such as PayPal.

2. How do I return or exchange an item?

   • We want you to be completely satisfied with your purchase. If you're not happy with your order, simply contact us within 30 days of receiving your item for instructions on returns or exchanges.

3. Are your products eco-friendly or sustainably sourced?

   • We strive to offer products that align with our values of sustainability and environmental responsibility. While not all products may be explicitly labeled as such, we make efforts to source from eco-friendly suppliers and manufacturers whenever possible.

4. What is your shipping policy regarding delivery times and fees?

   • We aim to process and ship orders within 1-3 business days. Shipping times and fees vary depending on your location and the selected shipping method. You can find detailed information during the checkout process.

5. Are your products safe for children and pets?

   • We prioritize safety and quality in all our products. While many items are suitable for families with children and pets, we recommend reviewing product descriptions and labels for specific safety information.

6. How can I contact customer support for assistance?

   • Our dedicated customer support team is here to help! You can reach us through our contact page or by emailing support@onlinefamilymarket.com We strive to respond to all inquiries promptly and provide the assistance you need.